Privacy Policy

We use your information to:

• Activate and manage your software license
• Process subscription payments via Paddle
• Provide customer support and respond to your inquiries
• Improve the desktop application and develop new features
• Ensure security and prevent fraud
• Comply with legal obligations

Note: All document processing happens locally on your machine. We do not receive, store, or process your document content.

Your documents are stored locally on your computer only. We implement security measures for the limited data we do collect:

• Encrypted communication between the application and license servers
• Secure license activation via Paddle's payment infrastructure
• Local encryption of license information stored on your device
• No cloud storage or transmission of your documents
• Regular security updates to the desktop application

Your documents remain under your complete control on your local machine. You can delete them at any time.

We do not sell or rent your personal information. Since your documents stay on your computer, we have no document data to share. We may share limited information only in the following circumstances:

• Payment Provider (Paddle) — direct downloads: Payment and subscription information is processed by Paddle.com, our third-party payment processor. Paddle handles all payment transactions and stores your billing information in accordance with their privacy policy. We receive only transaction IDs and subscription status from Paddle to activate your license. For more information, see Paddle's Privacy Policy. This applies whether you obtained RedactorFlow as a direct download or from the Microsoft Store; Microsoft does not process subscription payments for RedactorFlow.
• Apple — Mac App Store distribution: If you obtained RedactorFlow from the Mac App Store, Apple distributes the application, processes your payment, and manages your subscription. Apple's data handling is governed by the Apple Privacy Policy. The application sends a transaction identifier issued by StoreKit to Apple's App Store Server API to validate your purchase and entitlement; this exchange is between the application on your device and Apple's servers. The application also reports anonymous crash and usage diagnostics to Apple only if you have opted into sharing diagnostics with app developers in your Mac's privacy settings.
• Legal Requirements: When required by law, court order, or government regulation to protect our rights or comply with legal processes
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your subscription information may be transferred to the new entity

Under GDPR and other privacy regulations, you have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Data Portability: Request transfer of your data to another service provider
• Objection: Object to certain types of processing of your personal information
• Restriction: Request restriction of processing in certain circumstances
• Withdraw Consent: Withdraw consent where we rely on consent as the legal basis for processing

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

We retain minimal information for as long as necessary to provide licensing services and comply with legal obligations:

• Subscription Information: Retained while your subscription is active and for a reasonable period afterward for legal, tax, and audit purposes
• Documents: All documents remain on your local computer only. We do not store your documents on our servers, so we have nothing to delete.
• License Information: Stored locally on your device and automatically removed when you uninstall the application
• Support Logs: If you submit support requests, related logs are retained for 12 months for troubleshooting purposes

The RedactorFlow desktop application does not use cookies or tracking technologies. Our website may use minimal cookies for:

• Analyzing website traffic (anonymized)
• Remembering download preferences

The desktop application itself does not track your usage beyond optional crash reports and diagnostics that you can disable in settings.

This section applies only when you download RedactorFlow from the Mac App Store. The Mac App Store version is identical in functionality to the direct download, with two distribution-specific differences:

• In-App Purchases (StoreKit): Subscriptions are sold and renewed through Apple's in-app purchase system. The purchase sheet, payment authorisation, billing, refunds, and subscription cancellation are all handled by Apple. You can view, change, or cancel your subscription at any time from System Settings → Apple ID → Subscriptions, or at apps.apple.com/account/subscriptions.
• Receipt validation: When you complete a purchase, StoreKit returns a signed transaction identifier to the application. The application transmits this identifier to Apple's App Store Server API over HTTPS to confirm the purchase is genuine and active, and then activates your local Pro license. No document content, file metadata, or other personal information is included in this request.
• App sandbox: The Mac App Store version runs inside Apple's App Sandbox. Documents you open are accessed through user-initiated file pickers (security-scoped bookmarks); the application has no general access to your file system.
• Auto-renewing subscriptions: Subscriptions auto-renew unless cancelled at least 24 hours before the end of the current period, in line with Apple's standard auto-renewable subscription terms. Renewal is processed by Apple, not by Matren Limited.
• What we receive from Apple: A signed transaction identifier and the resulting subscription status (active / expired / refunded). We do not receive your name, Apple ID, email address, billing address, or payment method.

For details of how Apple processes your data in connection with the App Store and in-app purchases, please refer to the Apple Privacy Policy.

Your documents stay on your computer and are not subject to international data transfer.Payment processing is handled by Paddle (direct downloads) or Apple (Mac App Store), both of which operate globally and comply with applicable data protection laws including GDPR. License verification may involve communication with servers in different jurisdictions, but this communication only includes your subscription status and transaction identifier, not document content.

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification to registered users
• Displaying a prominent notice on our platform

Your continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: